Create a new password when you have forgotten your password

If you have forgotten your Password, you may specify a new password.

1. On the Login page, select Forgot Password. The Forgot Password Step 1 page appears.

2. Enter your user ID in the User ID field.

3. Select Continue. The Forgot Password Step 2 page appears, and your authentication question is displayed in the Question field.

4. Enter the answer your authentication question in the Answer field.

5. Enter your new Password in the Enter a new Password field.

6. Your Password must consist of eight to 12 characters and include at least one alphabetic character and one numeric character (special characters are not permitted).

6. Confirm your new Password in the Confirm a new Password field.

7. Select Update Password to complete the change.